1.  WHO WE ARE

Heavenly Unions understand that your privacy is of high importance and we recognize your rights to protect and have control of your personal information. We at Heavenly Unions acknowledge your trust by sharing with us your personal information and we strive to protect them and to preserve your privacy. 

2.  WHERE THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to websites, apps, events and other services operated by Heavenly Unions. For ease, we refer to all of these as our “services” in this Privacy Policy. We’ve added links to this Privacy Policy on all applicable services to make it clearer.

Some services may require their own unique privacy policy. If a particular service has its own specific privacy policy, then that policy rules over this Privacy Policy.

3.  INFORMATION WE COLLECT

3.1. Information Collection Purpose

Heavenly Unions only collect and use the information you have provided for the purposes presented in this Privacy Policy which involves:

1. to grant access for the Introduction Services delivered by Heavenly Unions through your unique information; 
2. to communicate with you about Heavenly Unions newsletters for which you have the option to unsubscribe at any time;
3. to provide the services you have subscribed from Heavenly Unions;
4. to advertise services and products of Heavenly Unions and our partners;
5. to conform with any legal obligations and court orders;
6. to maintain the integrity of our service and ensure the security of our website; and
7. to ensure your privacy and security of your information.

3.2. Information We Collect from You

3.2.1. Registration Information 

When you decided to create your account with Heavenly Unions, we ask for the following personal information to verify your unique and true identity:

• Email address
• First Name, Surname
• Username and Password

3.2.2.  Personal Profile

Once we have verified your registration, in order to become a verified user in the system, we will ask you to provide personal information to build your profile in your account. Since this is an Introduction service catered for Christians, you will be asked to provide personal testimony as a Christian. To become a verified member, you must provide us with the following:

• First Name, Surname 
• Login information
• Date of birth
• Profile picture
• Church name and church location
• Mobile number
• Social media accounts (if applicable)
• Physical details such as Ethnicity, Hair Color and Body type
• Educational background
• Personal testimony of Jesus
• Your ministries (if applicable)

3.2.3.  Payment Information

When you subscribe to our paid services you agree to make payment through our payment processor Stripe (stripe.com) via an acceptable credit card.  Charges will appear on your statement as BSD Inc. , the organization that owns and operates this service. 

3.2.4.  Surveys Responses and Promotions 

When you join our newsletter, surveys or focus groups, you provide information of your views and you give us your insights of our services, response to our questions and testimonials.

We collect the information you use to register to our promotions or events.

3.2.5.  Information through your Interaction with Us

You give us information if you contact our customer care; we may monitor or record your transactions for training purposes and to ensure the high quality of our service.

We collect information about your contacts if you request us to communicate with or process information of others in your behalf, for example, you request us to send email to your friends. 

We also process your messages that you send to other users and any content that you share with them.

3.2.6.  Information from your interaction with other users

Aside from the information that you directly provide us, we also receive information about you from other users, the social media and other partners. 

• Other users that subscribe to our services may provide information about you. They may request us to access their contacts to reach out to them in their behalf, and they may happen to be you.
• We may receive information about you from our partners such as for ads published in our partner’s website. For instance, you created a Heavenly Unions account through our partner’s website, and they pass your information to us. 

3.2.7.  Information collected through your use of our services

When you use our services, we collect information about your activities on our services (i.e. date and time of login, duration of use, features you used, searches, clicks, and pages you’ve visited, and ads that you click) and how you interact with others. and what devices you use to access our services. 

We collect the information regarding the devices you use to access our services (i.e. hardware and software information such as IP address, device ID and type, device and apps settings and characteristics, advertising IDs, browser type, version, language, cookies identifiers, time zones, OS). We also collect information on your WIFI connection or mobile network connection, service provider and signal strength, and information on the device sensors. 

3.2.8.  Other data with your consent

We can also collect your precise geographical location through the services and device you are using, if you give us permission. If you inhibit consent for us to collect your geolocation, we will not collect it. 

In the same way, we will collect your photos and videos published or streaming on our services if you give us your consent, otherwise we will not collect them.

4.  COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES

We use cookies and may allow others to use them and similar technologies to recognize you and/or your device(s). You can read our Cookies Policy if you want to know more on why we use them and how you can better manage and control their use, through your browser settings and other tools.

We do not currently respond to “Do Not Track” (DNT) feature of some browsers such as Safari, Internet Explorer, Firefox and Chrome). DNT could block us from collecting certain necessary information about your browser.

5.  OUR INFORMATION USAGE

We use your information to deliver and improve our services. We also use your information to maintain your safety while using our services and to provide you with the advertising that may be of interest and useful to you. For more details, please refer below.

To manage your account and deliver our services to you

• Create and manage your account

• Provide our customer support and answer to your requests

• Process your transactions to completeness

• Inform you of our services, and billing

To connect you with other users

• To show your profile to others

• To analyze your profile and recommend ways to connect to other users

• Show user’s profile to each other

To offer consistent experience to all your devices and continually improve

• We link your devices and browser data so you can enjoy a consistent experience of all our services across all your devices. It will help us link your browser version and similar data when you login to your account on different devices.

To provide suggested relevant offers and ads

• To communicate with you by the email, phone, social media about our products and services

• To deliver contests, discounts, promos and other offers

• To keep track content and ads that fit your interests

To improve our services and create new ones

• To conduct surveys and focus groups
• To conduct research and analysis of our user’s behavior to improve our services 
• create new services to address our user’s needs and behaviors

For safety and security against fraud and illegal or unauthorized services

• Act on illegal or alleged misconduct on or off our platform
• Perform analysis to understand and design safety measures against fraud and illegal activities
• Retain user data related to fraudulent activities to prevent their recurrences

To ensure compliance to legal requirements

• Comply legal requirements

• Help enforce law

• To exercise our rights as stated in our Terms and Conditions

We process the information you provide us according to the legal grounds. We use your information to provide our services to you, for legitimate reasons, and with your consent.

6.  HOW WE SHARE INFORMATION

Our main interest is to help you create meaningful connections, so the sharing of user’s information with other users. We may also share some information with our service providers and partners that help us operate and, in some cases, the legal authorities. 

With other users

• You share information with other users of our services when you voluntary disclose your information such as your public profile. Be careful on what information you want to disclose through your profile and contents you share. Unless you are comfortable that they are publicly viewed by other users, please do not disclose them. You and Heavenly Unions cannot control what other people may use your information for. 

With our partners and service providers

• We use third party service providers to help us in our operations (i.e. customer care, marketing, advertising, payment processing and security). We may share your information with them. 

• We follow strict selection process before we engage with other service providers or work with any partners. All our services must at all times include and agree with secrecy agreements.

As/when required by law

• We may disclose your information if legally necessary: (a) to comply with legal process such as court order, subpoena, search warrant, government/law enforcement investigations; (b) to assist in prevention or detection of criminal activities under applicable law; (c) to protect the legal rights and safety of any person.

To enforce our legal rights 

• We may disclose your information if legally necessary: (a) to mitigate our liabilities during an actual or threatened lawsuit; (b) to protect our legal rights and the legal rights of our users, business partners; (c) to enforce our agreements with you; (d) to investigate, prevent, or take legal actions against illegal activities (i.e. fraud, hacking, and other damage to our properties) or breach of our Terms and Conditions. 

At your request and with your consent

• We may ask your consent if we need to share your information with third parties or our partners. We will inform you clearly the reason why we need to share your information.

7.  INTERNATIONAL DATA TRANSFERS

Sharing your information as we have informed you in Section 6, can sometimes involve cross border data transfers. We use standard contractual clauses approved by USA, European Economic Area or other territories. Standard contractual clauses are obligations between companies conveying personal data, obliging them to protect the privacy and security of your data.

8.  YOUR RIGHTS

Heavenly Unions wants you to take control of your information. We provide you with tools that will enable you to exercise your control over your personal information.

• Access/Update tools

Account settings enables you to access, correct, or delete information that you provided to us through your account in our services. If you have questions in any of the settings, please contact our customer care for assistance at support@heavenlyunions.com.

• Device permissions

You can change the settings on your device to either provide consent or inhibit the collection of your personal information. Be mindful that certain services will lose functionality depending on your permission settings.

• Deletion 

You can delete your account on our platform by using the delete functionality on our service.

Heavenly Unions wants you to be aware of your privacy rights. Please take note of the key points:

• Reviewing your information

You can review your information that you provide us through our services. You can request for a copy of your personal information by contacting us of your request through our business email support@heavenlyunions.com.

• Updating your information

If you consider the information that you provided us to be inaccurate or we are no longer entitled to use it, you can request for its modification, deletion or object to its processing, please contact us of your request through our business email support@heavenlyunions.com.

Heavenly Unions recognizes our responsibility to protect you and all of our users while using our services so, we may ask you to provide your proof of identity before we act on your requests above.

We may reject your requests for certain reasons, such as if your request is unlawful or if it will breach on trade secrets or academic property or the confidentiality of another user. 

We may not be able to accommodate your request for example if you are requesting to object the processing of personal information such as your date of birth. 

• Uninstallation

You can disable and stop the collection of your personal information by an app by uninstalling through the standard process of your device. The unique identifier associated with your device will be continued to be stored.

• Accountability

In certain countries, you have the right to put-up a complaint with the appropriate data protection authority if you have concerns about how we manage your personal information. The authorities can lodge the complaint in your area of residence. 

9.  INFORMATION PROTECTION

We strive to always protect your account from any unauthorized access or modification, release or damage of your personal information by applying the suitable security technologies. However, we could not promise, and you should not expect that your personal information will always remain secure. 

We conduct regular systems monitoring for possible susceptibilities and attacks. We regularly review our processes for collecting information, storage and business processes to continually update our systems and structural security methods.

We impose suspension of accounts if we suspect or detect any breach of security. Please notify us here support@heavenlyunions.com if you suspect that your account information is no longer secure or if you suspect that another user is violating your information privacy.

10.  RETENTION OF YOUR INFORMATION

We will keep your personal information only as long as we need it for legal commercial reasons such as stated in Section 5 and according to what is permissible by applicable law.

The following are reasons that we may keep your information. Otherwise your information is either deleted or made anonymous.

1. We must keep your information to comply with applicable requirements of law;
2. It is required by applicable law to keep your information as evidence of compliance;
3. We need your relevant information to claim outstanding issue until it is resolved;
4. The information must be kept for our legitimate purposes such as fraud deterrence and for the purpose of improving user’s safety and security. For example, we may keep user’s information to prevent them from opening new accounts when they were found to violate our terms and conditions for security and unsafe behaviors.
5. You have informed us to freeze your account due to legitimate reasons and we have approved your request.

11.  CHILDREN’S PRIVACY

We do not approve users under the age of 18 and we do not collect information from anyone under 18 years old. Our services are restricted to users that are 18 years old and older. Help us protect the privacy of children by reporting to us if you suspect that a user is under 18 years old. 

12.  CHANGES TO PRIVACY POLICY

Due to our commitment to continual improvements, we may change this policy overtime. We will notify you for review before we implement any substantial changes.

13.  CONTACT US

If you have questions about this Privacy Policy, here’s how you can reach us:

Online: support@heavenlyunions.com